Company Policies Website & Service Terms and Conditions
Welcome to Boston Limousine. Boston Limousine is pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service, If you do not accept the terms and conditions expressed here, do not use this web site or the service. By using this web site and or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and BostonLimousine.com are superseded and of no force or effect. All content in the BostonLimousine.com Website (the "Site") is intended only for residents of the United States. BostonLimousine.com maintains the Site for your personal use and information.
Waiting Time (Apply only for
point to point service)
Airport Domestic Arrivals: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
Airport International Arrivals: Waiting charges begin 45 minutes after the scheduled pick-up time on departures. After 45 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
Non-airport Pickups: Waiting charges begin 15 minutes after the
scheduled pick-up time. After 15 minutes, waiting time is retroactive to
the scheduled pick-up time. Waiting Time charges are assessed hourly.
Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.
All cancellations must be sent via e-mail to info@BostonLimousine.com. Boston Limousine will reply to you with a cancellation notification e-mail. Save this e-mail for future reference as timely proof of your cancellation. We do not accept phone cancellations. The date on which the cancellation notice is received by Boston Limousine its agents will determine the applicable cancellation fee. It would be advisable to follow up with a phone call. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, family emergencies, double booking or wrong dates or information. Only if a cancellation request is made within 1 Hour after the reservation was made it can be cancelled free of cost. If cancellation is made after 1 Hour of reservation there will be no refund of deposit. Charge backs from credit card issuing banks are subject to the above policies.
Point to Point Service Cancellations
Round Trips must be cancelled as two separate reservations. A cancellation fee equal to 30% of the trip cost will be charged for any cancellation from time of booking up to 24 hours before scheduled pick-up time. Cancellation within 24 hours of scheduled pick up time will result in a full charge equal to the cost of the trip.
A nonrefundable deposit of 30% is required for reservations. Charge backs from credit card issuing banks are subject to the above policies.
Hourly Service Cancellations (Applies to all vehicles)
A nonrefundable deposit of 30% will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.
Wedding and Prom Package Cancellations (Applies to all Vehicles)
All Wedding and Prom Package Deals are 100% Non-Refundable from the date and time that the booking is made, whether or not the service is used.
Packages are Billed garage to garage, the hour starts from the time the vehicle leaves our facility in Boston until the vehicle arrives back to our facility in Boston.
Charge backs from credit card issuing banks are subject to the above policies.
Changes in Booking.
Any change to an existing reservation has to me made via email by sending an email to firstname.lastname@example.org or phone by calling 781-641-0202. When the change is made, a revised email will be sent to the customer with the updated information. During a service, if the customer changes the drop off location, additional charges will apply based on the new location. For hourly service, additional hours can be added at the same rate of the original booking ( As long as the vehicle is available). Boston Limousine reserves the right to refuse to extend the service if the vehicle is not available, ending the service at the original contract agreement.
During the Service/Ride
Boston Limousine is not responsible for personal property left in vehicle. All vehicles are none smoking. Passengers are prohibited to open the vehicle door while the car is moving, throwing objects from the vehicle or shouting and sticking body parts out. Food consumption is not recommended and alcohol is only allowed in the limousines. If any of the passengers get sick in the vehicle, and/ or damage the interior of the vehicle a $300 cleaning fee will be charged to the credit card on file.
The customer accepts a minimum monetary responsibility of $300 for any "Physical Damage" to the vehicle caused by any passenger. This includes damage resulting from improper use of the vehicle and its contents, including but not limited to audio/video equipment, lighting, upholstery, carpet and all other exterior/interior vehicle components. Decision as to the unusual use or wear of the vehicle rests solely with Boston Limousine Com Inc.
Standing up in the vehicles is prohibited, even if the vehicle is stopped in traffic. All passengers should be seated at all time. Underage passengers should always be accompanied by one or two adults. Passengers will allow the chauffeur to open and close all doors at all times to ensure the safety of all passengers and the vehicle. Clients and their guests agree to maintain acceptable personal conduct at all times.
Where To Meet Your Driver at Logan Airport
At each terminal there is a "limo stand" designated area by Massachusetts port authority.
Go outside the baggage claim, cross over two traffic lanes and walk to the left to Meet your driver at the designated limo stand.
Pickups are at the arrival level. Go outside the terminal, cross 2 traffic lanes into the garage. There will be a big sign for limos. Driver will be waiting with your name on a sign.
Please proceed to baggage claim. Take the escalator to the top level. Go outside the door beyond the drop off area. Driver will be waiting with sign at the limo stand.
Proceed to the terminal exit. Go outside the door, cross over two traffic lanes and walk to the left. Driver will be waiting for you at the limo stand.
Boston South Station (All Trains)
Exit South station terminal to Atlantic Ave. Walk to the left towards taxi stand.
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling Boston Limousine at 781-641-0202.
A $20.00 surcharge for service scheduled Before 6:00 am or after 12:00 midnight.
All out-of-pocket charges, including two-way tolls, parking, airport fees will be billed to customer.
Stops are charged $20.00 each for in route stops, apply only to flat rates (Point to Point Service).
All rates exclude 20% service fee and 10% Administrative Fee.
There is a $35.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and after 5:00 p.m. Christmas Eve and New Year's Eve.
note: A nonrefundable deposit of 30% is required for reservation.
Methods of Payment
We accept cash and most major credit cards, AMEX, Master Card, Visa, and Discover cards.
Hourly rates are Billed from the time the driver leaves the BostonLimousine.com facility in Boston MA, until the time he returns. Fractions of an hour are charges at a half-hour rate.
Gratuity and tips
BostonLimousine.com chauffeurs receive the 20% service fee in full as their gratuity.
We reserve the right
BostonLimousine.com, Inc. reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.
When you visit BostonLimousine.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
BostonLimousine.com unable to perform under this agreement, its liability is
limited to a full refund of money paid by customer, and
shall not exceed the
deposit paid. BostonLimousine.com
no responsibility for lost or damaged baggage or personal belongings, nor for
any items left in the vehicle.
BostonLimousine.com shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Boston Limousine reserves the right to substitute vehicles for reasons beyond it's control if
While every effort is made to ensure specified times are met, if the limousine is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.
unable to perform under this agreement, its liability is limited to a full refund of money paid by customer, and
not exceed the deposit paid. BostonLimousine.com assumes no responsibility for lost or damaged baggage or personal belongings, nor for any items left in the vehicle.
Use of the Web Site and the Services. You may only use the Web
procedures that appear on the Web Site, and for lawful purposes. You agree not to
use the Web Site to: (a) transmit any material that infringes or misappropriates
any third party's copyright, trademark, trade secret, patent, or other proprietary
rights, (b) transmit any material that is false, inaccurate, fraudulent, or misleading,
(c) distribute computer viruses, worms, or software intended to damage or alter
a computer system without the owner's consent, (d) use "auto-responders,"
"cancel-bots," or other similar mechanisms that generate excessive network
traffic, (e) transmit any unlawful, harmful, defamatory, pornographic, obscene,
vulgar, threatening, harassing or otherwise objectionable material, (f) send or
relay any unsolicited advertising or chain letters, or (g) attempt to gain unauthorized
access to the Web Site or any part thereof, or other accounts, computer systems
or networks connected to the Web Site, through login password mining or any other
means. BostonLimousine.com reserves the right to terminate your access to the Web
Site or Services at any time without notice if it determines, in its sole discretion,
that you have abused or violated any of these terms and conditions.
ID Number, Password and Security. You are responsible for maintaining
the confidentiality of any user ID and/or password provided to you by BostonLimousine.com
for use in connection with the Web Site or the Services. You are solely responsible
for all activities that occur under your user ID and/or password, and you agree
to notify BostonLimousine.com immediately of any unauthorized use of your user ID
and/or password or any other breach of security related to the Web Site. BostonLimousine.com
will not be liable for any loss or damage arising from your failure to safeguard
your user ID and/or password or to comply with this section.
Proprietary Rights. The Web Site, certain content therein, the
Services and any underlying software may be protected by copyright, trademark, patent,
and/or other intellectual property and proprietary rights laws and are owned (along
with all proprietary rights therein) by BostonLimousine.com and its licensors. You
agree that you will not copy, distribute, republish, display, post, transmit, download,
or modify any content you obtain from the Web Site without BostonLimousine.com's
prior written permission; provided, however, that you may download or print a copy
of information from the Web for your use in learning about, reserving, or using
Warranty Disclaimer. THE WEB SITE, THE SERVICES, AND ANY INFORMATION
PROVIDED THROUGH THE WEB SITE ARE PROVIDED BY BostonLimousine.com ON AN "AS
IS" BASIS, AND NEITHER BostonLimousine.com NOR ITS SUBSIDIARIES, PARTNERS,
AFFILIATES, VENDORS OR SUBCONTRACTORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF
ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE OR SERVICES OR
THE INFORMATION MADE AVAILABLE BY OR THROUGH THE WEB SITE OR THE SERVICES. IN ADDITION,
BostonLimousine.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY AND
NON-STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
ACCURACY OF INFORMATION, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR CUSTOM OF
TRADE. NEITHER BostonLimousine.com NOR ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES,
VENDORS OR SUBCONTRACTORS WARRANTS THAT USE OF THE WEB SITE WILL BE UNINTERRUPTED,
AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT
DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE IS FREE OF VIRUSES OR OTHER POTENTIALLY
HARMFUL COMPONENTS. Some jurisdictions may not allow the exclusion of certain warranties,
so some of the above exclusions may not apply to you.
Limitation of Liability. IN NO EVENT WILL BostonLimousine.com,
ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS, INCLUDING
THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT
LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION)
ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE SERVICES, OR ANY
WEBSITES LINKED TO THE WEB SITE, WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL
THEORY, AND REGARDLESS OF WHETHER BostonLimousine.com KNEW OR WAS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. BostonLimousine.com's AGGREGATE LIABILITY ARISING FROM
OR RELATING TO THE WEB SITE OR THE SERVICES (REGARDLESS OF THE CAUSE OF ACTION,
WHETHER UNDER CONTRACT, TORT, OR OTHER LEGAL THEORY) IS LIMITED TO $50. THE FOREGOING
LIMITATIONS OF LIABILITY ARE INDEPENDENT OF, AND SHALL APPLY REGARDLESS OF, ANY
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED OR EXCLUSIVE REMEDY. You acknowledge
that BostonLimousine.com has agreed to provide the Web Site and the Services in
reliance on the exclusions of liability and disclaimers of warranty set forth herein.
Some jurisdictions do not allow the limitation of incidental or consequential damages,
so the above limitation may not apply to you.
Indemnification. You agree to indemnify and hold BostonLimousine.com,
its subsidiaries, partners, affiliates, vendors, subcontractors, officers, employees,
and agents harmless from any and all losses, liabilities, damages and/or costs (including
reasonable attorneys' fees) arising from any third-party claims arising from or
related to your use of the Web Site, the Services or your violation of the Terms
Arbitration. All claims, disputes and controversies arising out
("Dispute"), shall be resolved by final and binding arbitration before
the American Arbitration Association ("AAA"). The AAA arbitration shall
be conducted in Massachusetts, . by three AAA arbitrators to be selected by the
parties to the Dispute. If the parties are not able to agree on the selection of
the AAA arbitrators, they shall follow the AAA's arbitrator selection process. In
either event, the AAA arbitrators shall be selected no later than thirty days following
the filing of Claimant's demand for arbitration and at least one of the three AAA
arbitrators shall be knowledgeable and experienced in the commercial aspects of
similar transportation services. Arbitration proceedings brought under this provision
shall not be consolidated. Discovery shall be limited to: (1) one set of document
requests per party; (2) one set of interrogatories per party; and (3) three depositions
per party (30(b)(6) depositions shall count as one deposition regardless of the
number of persons produced to testify on behalf of the legal entity). If a party
adds a cause of action to its demand for arbitration or counterclaim after it has
received written discovery from another party, then the party issuing such written
discovery shall be entitled to a second set of written discovery. Discovery disputes
shall be resolved by the AAA arbitrators no later than seven calendar days following
the AAA's receipt of one memorandum from each party to the discovery dispute. A
final hearing on the merits shall last no more than four consecutive business days
and shall occur no later than five months following the date of the filing of the
demand for arbitration (the "Hearing"). Pre-Hearing briefs shall not exceed
twenty-five pages and post-Hearing briefs, which shall be filed no later than seven
calendar days after the conclusion of the Hearing, shall not exceed fifteen pages.
The AAA arbitrators shall make detailed written findings to support their final
award and such final award shall be delivered to the parties no later than thirty
calendar days following the conclusion of the AAA's final hearing. Judgment upon
the final arbitration award may be entered in any court having jurisdiction.
accordance with the laws of the Commonwealth of Massachusetts as they are applied
to contracts entered into by residents thereof and performed entirely within the
to be contrary to law, then such provision(s) will be construed, as nearly as possible,
to reflect the intentions of the parties with the other provisions remaining in
full force and effect. Any waiver, modification, or amendment of these Terms of
Use must be in writing and signed or otherwise authenticated by BostonLimousine.com.
You may not assign this agreement to any other party, and any such attempted assignment
with respect to the Web Site and the Services and supersede any and all prior or
contemporaneous oral agreements; however, notwithstanding the foregoing, the Services
shall also be governed by any terms set forth on the confirmation you receive from
BostonLimousine.com, to the extent such terms are not inconsistent with these Terms
The aforementioned Terms of Service are subject to change.
Any rights not expressly granted herein are reserved.
Renter/Client accepts all the above terms and conditions and all responsibility
for any and all Damages caused by Client or Their Party plus all downtime for Repairs,
without exception. A $300.00 fee will be charged if a passenger gets sick in a mode
of transportation or caused any Damage to Boston Limousine car or car content plus
all downtime till back in service.
TRADEMARKS. BostonLimousine.com and other marks indicated on this site are registered trademarks of BostonLimousine.com, Inc. and other all graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of BostonLimousine.com, Inc. BostonLimousine.com trademarks and trade dress may not be used in connection with any product or service that is not BostonLimousine.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits BostonLimousine.com. All other trademarks not owned by BostonLimousine.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BostonLimousine.com.